Customer advice, help and tips, wedding entertainment ideas

COVID-19 – Booking Guide and FAQ’s

March 24 2020

Last edit: 24/03/20 – 12:06 am

Every day we continue to learn more about the current situation, the challenges we face with COVID-19 and its impact on the weddings and events industry. We are aware that you may also have many questions about how this may affect your booking with us and your event overall.

We hope that the answers provided below will help to provide some clarity in regard to your upcoming booking.

The information provided in this FAQ’s guide on COVID-19 will be continually updated as new information or government guidelines are announced.

What happens if I am forced to cancel my event due to COVID-19?

If for any reason you are forced to cancel due to potential government guidelines such as banning small social events, this falls under ‘force majeure’ and there is no extra fee to pay your act, however the deposit is non-refundable.

As of 23/03/20, government guidelines state that social events and gatherings in the UK are not to go ahead. These guidelines are due to be revisited by the government on 13/04/20.

If your booking with us lies between the 23/03/20 and 13/04/20, ‘force majeure’ is triggered and the event will be forced to cancel with no extra fee to pay. In either event, the deposit is non-refundable as per our terms and conditions.

We are offering flexible booking options to our customers by looking to re-schedule any force majeure cancellations relating to COVID-19 to an alternative date.

If your first choice of act is available, we are able to move the booking and deposit over for you at no extra charge and also help secure any alternative acts.

My event takes place sometime from July onwards, what should I do?

At this moment in time, we currently have no reason to believe July onward will be an issue for events.

In light of the recent government update on banning social gatherings and events, our immediate focus is on managing and cancelling any bookings that were due to take place between 23/03/20 and 13/04/20.

We will also be helping both acts and clients navigate the next 3 months of bookings and queries, but these are not priority until any official evidence is produced to suggest events should not go ahead long term.

If your booking takes place in the months of July or later, the advice in this guide may not be relevant to you and we would recommend awaiting further official government action before cancelling or rescheduling. We only ask this so that we can minimise the impact on our performer’s livelihoods long term. We will be re-visiting this on a regular basis.

What happens to my booking if it is affected by COVID-19?

The thought of cancelling or postponing your wedding or event is obviously a difficult one, but we are here to offer some practical advice to help you through it.

As we all navigate this situation together, our main objective is to limit the potential disruption this can cause for both clients and artists.

With this in mind we are strongly recommending that if your event cannot go ahead, postponements and rearranging the booking for an alternative date is encouraged over cancellations.

Not only can this help you avoid unnecessary cancellation fees, but it also keeps your first choice of act secured.

To help with this, we are encouraging clients to transfer their deposit to a new date with no added fee whatsoever. As things stand, this is the most beneficial resolution for all parties involved.

What happens if I am forced to cancel my event due to COVID-19?

If for any reason you are forced to cancel due to potential governments guidelines such as banning small social events, this falls under ‘force majeure’ and there is no extra fee to pay your act, however the deposit is non-refundable.

We are offering flexible booking options to our customers by looking to re-schedule any force majeure cancellations relating to COVID-19 to an alternative date.

At the time of writing, the current guidelines from the UK government is that there are no enforced bans of gatherings in place in the UK. At present, this means that force majeure cannot be applied to your booking. If you have chosen to postpone your wedding or event, we will work with you to get your chosen act booked in for a rearranged date.

If your first choice of act is available, we are able to move the booking over for you at no extra charge.

My event takes place sometime from June onwards, what should I do?

At this moment in time, we currently have no reason to believe June onward will be an issue for events.

Our focus is on helping both acts and clients navigate the next 3 months of bookings and queries until any official evidence is produced to suggest events should not go ahead long term.

If your booking takes place in the months of June or later, the advice in this guide may not be relevant to you and we would recommend awaiting further official government action before cancelling or rescheduling. We only ask this so that we can minimise the impact on our performers livelihoods long term. We will be re-visiting this on a regular basis.

Does my wedding insurance cover COVID-19?

If you do have any type of wedding insurance, it is a good idea to check your insurance policy to find out what is covered. This may help you recover some or all of your costs if you are forced to cancel.

What if the act I have booked is ill?

If your act or a member of your band becomes ill, they will have musicians in place who can step in and take their place. This is standard practice and known as a dep performer.

The worst-case scenario would be the entire band being ill, and all of their deps being ill, in this case we would start looking for an alternative band or act for your date as per our normal procedures in line with our terms and conditions.

I’m still not sure what my options are?

As new information or government guidelines become available, we will be updating this page to provide you with the most up to date answers.

Please visit back here if you are looking for the latest on your booking with Warble Entertainment.

If you are still looking for further advice or guidance on your booking with us in light of the current situation, you can contact us on 01270 501164.

You can also contact your booking agent directly by email or phone.

We are here to help wherever possible.

For further reading on current government guidelines:

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